Siemens and ServiceNow to work closely together on projects

Siemens and ServiceNow are showcasing their partnership at SPS 2023 in Nuremberg, Germany.

Siemens’ cloud-based software service makes all OT devices on the shop floor completely transparent and connects them with the market-proven NowPlatform from ServiceNow. This Software-as-a-Service solution from Siemens enables the recognition, identification, and management of all OT devices to simplify and automate their processes.

It makes the status of all OT devices across the network completely transparent, regardless of manufacturer or device type, using just one tool. This functionality extends the NowPlatform, which already provides management of IT assets. With this expansion, Siemens and ServiceNow are addressing the need of their shared customers to increase transparency across the entire shop floor.

As a result, incidents that could disrupt the production process in industrial plants can be prevented. The tool also allows for planning service tasks, identifying potential security vulnerabilities, and dispatching service personnel without additional manual or time costs. OT assets can now be managed with the same flexibility and interoperability as IT assets.

“OT management is 10 years behind IT management. ServiceNow has already mastered IT asset management – and this partnership means opening our ecosystem and leaving behind the silos,” said Dirk Didascalou, CTO Digital Industries. “By combining the IT expertise of ServiceNow with our OT knowledge, we’re truly putting IT and OT convergence into practice and enabling speed and scale for our shared customers.”

“The digital transformation of manufacturing processes is happening at a rapid pace. We are witnessing the fusion of the physical and digital worlds, and IT and OT convergence is an underlying enabler. That digital transformation brings new opportunities for new business models and can help increase productivity significantly. Siemens and ServiceNow are committed to helping customers realise these benefits,” added Karel van der Poel, senior vice president products at ServiceNow.

With this partnership, Siemens and ServiceNow are strengthening an industrial ecosystem to accelerate the digital transformation of industrial customers. The scalable, open, and secure cloud service extends the Siemens Xcelerator digital business platform and Industrial Operations X interoperable portfolio. This continuously growing portfolio covers the areas of production engineering, execution, and optimisation. With Industrial Operations X, Siemens is consistently integrating IT and software capabilities in the world of automation to make production processes more flexible, autonomous, and better tailored to people’s needs.

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